Nothing beats a phone answering service that handles your calls all day, every day, without fail. In this case, you don’t have to supply your own equipment, because there are several services that will do the job for you. Each has its pros and cons, so it can be hard to choose the best one for you. Luckily, we’ve done the research and figured out which five services are best for small business owners that need a reliable phone answering service.
Since the first cell phone call was made in 1973, the world has seen an explosion in the usage of mobile phones. In fact, since 1993, the number of mobile phone users has more than doubled, and the number of mobile phone subscriptions has also increased exponentially. In the U.S., approximately 259.8 million people use a mobile phone and more than 70 percent of these users access the Internet from mobile devices.
Want to learn more about the best answering service for small businesses in the United States?
Spending your commercial answering machine can make you more money than a small business. If you are a small business owner looking for a good answering service to grow your business, read this article all the way through. In this article, we will introduce you the 5 services of a telephone answering service.
Advice on purchasing telephone answering services
Autoresponder services can be a great way to grow your business. It is considered an auto answering service for small businesses that helps you reach the right person to call the company. If you also want to reach the customer you want, you should consider the following points when choosing these services.
- Auto-responder : It includes features such as. B. Interactive voice response that directs callers to the person they are trying to reach by following simple instructions. They are much simpler and designed to be forwarded quickly and efficiently to the right person and the right department.
- Live answering machine: Based on state-of-the-art technology, where operators answer the call and represent your business. The customer doesn’t know he’s speaking to a live answering service, he thinks he’s speaking to an employee of the company.
- Answering machine for overtime: Of course, many companies use an answering service to handle calls after business hours or overflow. Let’s say you get too many overflow calls at once. In that case, you can use your answering service to intercept them so that you can respond carefully and professionally to people who have questions or concerns during that time.
- 24-hour answering service: With this function, the answering machine effectively becomes your remote receiver for all your calls. A 24/7 answering service is a great way to save extra resources and ensure that each of your customers is helped quickly.
RingCentral is a highly reliable cloud-based phone system that offers businesses a variety of answering services. It offers services at two levels – small business and enterprise. It is a small business phone system that consists solely of an automated PBX that relays all incoming calls, messages and meetings online through a cloud-based system.
The AI clerk acts as a virtual receptionist. It connects the customer with the right department or service within the company via a selection menu. It’s not comparable to a person answering the phone, but it can be very effective for a small, growing business.
As your business grows, you need an answering service with advanced features. With RingCentral, you can add any other device or service in minutes. If you have any problems in the meantime, you can call on RingCentral 24 hours a day, 7 days a week.
It can be easily integrated into many programs and applications. You can easily integrate it with Google, Salesforce, Okta, Microsoft, Amazon and Box to grow your small business.
RingCentral’s small business answering service costs between $20 and $70 per user per month, depending on a number of other factors. You can choose a monthly or annual payment.
2. Pat Live
Pat Live includes many of the best phone answering services. It offers a free 14-day trial and many quality services. The bigger the package, the more benefits you get for those minutes. Even with the smallest plan, you have access to a variety of services, such as. B. Phone numbers, 24/7 answering service, real-time call history, lead collection, call forwarding and online reporting.
The largest package includes features such as 15 phone numbers, a dedicated account manager and monthly performance calls. By the way: Your small business may not need 15 phone lines, so choosing a larger plan may not be the right decision for you. We recommend that you pay attention to the number of minutes and the features you need, and choose a package based on these other factors.
Pat Live administration services cost $149 per month for 79 minutes, $269 per month for 200 minutes, $399 per month for 350 minutes, $629 per month for 600 minutes or $999 per month for 1,000 minutes.
3. Abby Connect
Abby Connect is a reliable and popular live answering service that allows you to receive voicemail messages via email, set custom ring tones, and receive unlimited voicemail and recordings. You can also use bilingual receptionists in English and Spanish to answer your customers’ questions live. A real-time answering service is available 24×7.
Abby Connect offers a free 14-day trial. After the free trial period, the cost of answering your calls through AB Connect will be based on the number of business calls you make. It currently costs $279 per month for 100 minutes, $499 per month for 200 minutes and $1089 per month for 500 minutes.
It costs money, but it’s much cheaper and more efficient than hiring a full-time secretary. It also offers you a 24×7 service.
Answering machines for small businesses
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VoiceNation is the highest rated live reception service in the United States. It has received the 2019 Best Call Center Services Award from Clutch and numerous other awards. She works with large companies such as McDonald’s, Dell, Adobe and Delta. However, they offer different packages that can meet the needs of small businesses.
It offers 24×7 call answering services with virtual receptionists in English and Spanish. They also provide you with the most common services such as order processing, account management, scheduling and phone calls. (Call splitting occurs when virtual administrators answer the phone for you and connect you when needed).
VoiceNation offers 20% off most plans for the first year. Rates are generally $30 per month for 30 minutes in the first year, $75 per month for 50 minutes, $225 per month for 150 minutes and $525 per month for 350 minutes.
5. Ruby receivers
Ruby Receptionists is known for offering unique virtual receptionist and chat services. Responding in real time to all customer requests is an important part of good customer service. With Ruby Receptionists, you can respond to all customer requests, whether they email you online or call you.
The Ruby Receptionist service is now much easier to use and manage. You can also use it from your mobile phone. It allows you to put calls on hold, customize messages for customers, check incoming calls and messages, and sync your contacts and calendar on the go.
Ruby’s virtual receptionists cost $299 per month for 100 minutes, $559 per month for 200 minutes and $1,269 per month for 500 minutes to answer the phone. If you want to add chat services, it will cost you an additional $249 per month for 15 cats, $349 per month for 30 cats, and $549 per month for 50 cats.
5 reasons why small businesses should have an answering service
The answering service makes it easier for the customer to contact the company, which enhances the company’s reputation and credibility with the customer. By using these services, you can also attract new customers and stay ahead of your competitors.
So let’s look at the five main reasons why you should use an answering service.
1. Never miss a sales call again
A sales call is the lifeblood of any business. If you don’t make yourself available to satisfy the customer, what’s the point of spending money on marketing and other aspects of the business. Nowadays a lot of sales are done online, but many people still prefer the phone call. In most cases, customers prefer to speak to a real person to purchase services.
2. Save money by hiring a receptionist
Hiring a receptionist to answer the phone for a photography business can be too much of a challenge. A business may not be receiving enough incoming calls. So hiring a full-time receptionist can be a significant loss. It is possible. However, asking your current employee to answer the phone may distract them from other tasks.
Answer services are much cheaper than hiring a full-time receptionist, and you don’t pay extra.
3. Answering calls, taking messages and placing orders, 24×7 service
Telephone answering services, unlike your real secretary, can be available 24 hours a day, seven days a week. This means that even after hours, a real person will take your calls and be available to answer your questions.
4. Make time for your team to generate revenue and grow your business
The answering machine screens all incoming calls and only forwards urgent calls. So you can pick up the phone without knowing if an important client is calling you or if someone is trying to sell you a photocopy. An answering service can handle many daily requests, allowing you and your entire team to focus on building your business.
5. Planning of appointments and agenda management
Some of the best answering services offer other services besides answering calls, such as. B. the function of a telephone exchange for the transfer of urgent calls. In addition, you can teach your virtual secretaries to use other features, such as the calendar and calendar to book, cancel and reschedule appointments. If you want to grow your business, you should invest in a small business answering service.
Frequently Asked Questions
How much does a business answering service cost?
A business answering service typically costs between $25 and $75 per month.
How much does a telephone answering service cost?
An answering service is usually a service that provides a telephone for the purpose of receiving calls for a business or individual. The cost of an answering service varies depending on the number of calls handled. Prices are typically based on the number of minutes per call, with a minimum charge of $1.00.
What is the best virtual receptionist?
The best virtual receptionist is a virtual receptionist that is easy to use and has a great interface. What is the best virtual receptionist software? The best virtual receptionist software is a virtual receptionist software that is easy to use and has a great interface.
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